Complaints

Clients, their family members, employees, or the general public is able to file a complaint with the Homefront Director of Clinical Services; The Rhode Island Dept. of Health; or The Joint Commission, which accredits our services. Complaints may be filed as follows:

You may contact The Homefront Director of Clinical Services via email at Director of Clinical Services.

Online

Report a Complaint to The Rhode Island Dept. of Health
Report a Complaint to The Joint Commission

Fax

Office of Quality Monitoring — 
(630) 792-5636

Mail

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

If you have questions about how to file a complaint, you may contact The Homefront Health Care Main Office at (401) 751-3152 from 8:00 AM to 4:00 PM Monday through Friday.
Additionally, you may contact The Joint Commission at (800) 994-6610 from 8:30 AM to 5:00 PM Monday through Friday.